Peddie E.

🎖️ Top Rated Plus | Top 3% of Upwork Talent | 100% Job Success | 3+ Years Experience Your customers shouldn't have to chase your team to get value from your product. My focus is simple: help customers reach value faster, stay longer, and give your team the systems and visibility needed to scale. I help SaaS, Cybersecurity, EdTech, FinTech, and digital agencies improve onboarding, adoption, retention, and customer operations. I've managed portfolios exceeding $5M+ ARR, maintained 90%+ retention, and reduced time-to-value by up to 35%. What I can help with ✔️ Customer onboarding & implementation ✔️ Customer success & lifecycle management ✔️ Retention, churn & customer health ✔️ CRM & lifecycle optimization ✔️ QBRs, reporting & executive dashboards ✔️ SOPs & customer success operations ✔️ AI-powered workflows & automation ✔️ Cross-functional project management I use AI and automation to eliminate repetitive work, improve visibility, and help CS teams scale without unnecessary headcount. My toolkit includes ChatGPT, Claude, HubSpot, ClickUp, Zapier, Make, and Notion AI. Whether you need to improve onboarding, reduce churn, optimize your CRM, or build scalable CS operations, I can help. If your customers are growing faster than your processes, let's build a system that can keep up.