Sosthene A.

👋 Looking for a reliable, proactive, and results-driven Virtual Assistant who can help your business manage customers, follow up with leads, and improve daily operations? 🚀 With 5+ years of professional experience in customer support, virtual assistance, and lead management, I help businesses stay organized, improve customer relationships, and convert opportunities into results. 🚗 As an Automotive BDC Agent, I have experience handling dealership leads, following up with prospects, scheduling appointments, and ensuring customers receive a professional experience throughout the sales process. 🤝 Whether you need a Bilingual Virtual Assistant, Automotive BDC Specialist, Customer Support Agent, Appointment Setter, or Administrative Support, I bring strong communication skills, attention to detail, and a customer-focused mindset to every project. 💼 Services I Offer ✅ Automotive BDC Support & Lead Follow-Up ✅ Customer Support (Phone, Email & Live Chat) ✅ Inbound & Outbound Calls ✅ Appointment Setting & Calendar Management ✅ Lead Qualification & Nurturing ✅ CRM Management & Data Updates ✅ Email & Inbox Management ✅ Data Entry & Internet Research ✅ Customer Relationship Management ✅ Administrative Assistance ✅ Professional Support in English & French 📈 What You Can Expect ✔️ Fast response times ✔️ Consistent and professional follow-up ✔️ Strong communication skills ✔️ Organized and accurate work ✔️ Positive customer interactions ✔️ Reliable long-term support ✔️ Focus on customer satisfaction and business growth 🛠️ Tools & Platforms ✔️ HubSpot ✔️ Salesforce ✔️ DealerSocket ✔️ Zendesk ✔️ Freshdesk ✔️ Intercom ✔️ Gorgias ✔️ Google Workspace ✔️ Microsoft Office ✔️ CRM & Lead Management Systems ✔️ Appointment Scheduling Platforms 🌍 Industries I've Supported 🚗 Automotive Dealerships 🛍️ E-commerce Businesses 🏢 Service-Based Companies 📊 Small & Medium-Sized Businesses 💻 Remote Teams ⭐ Why Work With Me? ✅ 5+ years of professional experience ✅ Bilingual English & French support ✅ Automotive BDC and customer service expertise ✅ Strong organizational and problem-solving skills ✅ Quick learner and adaptable ✅ Reliable, proactive, and detail-oriented 📩 Let's connect! I would love to discuss how I can help your business manage leads, improve customer experience, and achieve better results.