Rollen Mae L.

ROLLEN MAE LAPATHA - Bachelor Graduate of AB-Political Science - 7 years in Healthcare Account Remotely in the United States - Customer Service Representative Expert - Calls Handling in benefits, insurance verification, prior authorization, eligibility and Billing - Scheduling for patients - HIPAA Compliant - Documentation and Phone skills - Efficient in English (written and verbal) - Analytical and problem-solving skills. Multitasking and organizational skills. - Professional, Patience and Reliable - Has an integrity when it comes confidentiality of the client/patient - EHR/EMR expert, tech savvy problem solver - Familiarity with codes ICD-9, CPT-10 - Expert in denial of claims, push back and appeal - EHR/EMR knowledged with Nextgen, Payer portals, athena, Epic, Filevine (for lawyers side), etc