Mc Tyson M.

Experienced VIRTUAL ASSISTANT and Customer Service Manager for the long haul -- 📈 Cost Effective ⚡ High Speed Internet and Equipment 🕰️ Time Zone and Data Security ✨ Jack of All Trades -- providing support wherever it's needed most ♦ Clients let me handle a wide array of tasks, including but not limited to, managing emails, scheduling appointments, data entry, conducting research, customer service, client outreach, and even zoom meetings. ✨ Document Control? ♦ This pro's got it covered! Expect your company files be handled like a librarian in a library. Everything's in its place and easy to find -- from email management to cloud files. ✨ Flawless Data Entry and Calendar Management ♦ May sound dull, but not to this PRO. I crunch numbers and tame calendars with surprising efficiency and accuracy. ✨ Customer Service Star ♦ Interacted and addressed customers concerns over the phone, email, and live chat. My goal is to put a smile on your customer's face. ✨ Project Planning ♦ Developed Customer Service SOPs and Quality Assurance Forms to support Operations and Training coaching models. Defined project objectives, scope, deliverables, and timeline. ✨ Task Coordination ♦ Coordinated project tasks and activities. Monitored progress, ensured tasks are completed on time, and addressed any roadblocks or issues that arise ✨ Team Management ♦ Built and led a Quality and Operations Team. Assigned tasks, provided guidance, and motivated team members. Fostered effective communication and collaboration among team members ✨ Quality Control ♦ Established quality standards and ensure that project deliverables meet those standards. Implemented quality control measures and conducted regular reviews and inspections ✨ Risk Management ♦ Identified potential risks and developed strategies to mitigate them. Regularly assessed and monitored risks, and implemented contingency plans when necessary ✨ Reporting and Documentation ♦ Prepared regular project status reports for stakeholders and management. Documented progress, decisions, and changes for future reference