Jessica B.

Hi! I'm a freelancer who works primarily with Customer Support and I have roughly seven years of experience in that field. I have worked mostly for small or medium sized companies and I always look forward to gain more experience and practice along the way to hopefully continue pursuing a carreer in the area. I'm bilingual with a native Portuguese from Brazil and a fluent English, and I can understand complex sentences in Spanish, written or otherwise, but I don't speak it very well yet. I have experience with Zendesk, Helpdesk (including Live Chat), Shopify, Pipedrive and I'm deeply familiar with most of the Google Apps. I also have experience with moderation, both in-game and on social media, and I have worked with AI in the past, mostly Claude and ChatGPT to build strong templates for Customer Support. I have a flexible schedule and I'm always willing to learn about new systems.