Shota K.

With over 7 years of experience in customer support and eCommerce, I've worked with growing businesses to improve customer experience, streamline operations, and build efficient support teams. Throughout my career, I've held roles as a Customer Support Team Manager, Administrative Assistant, and Business Developer, giving me a well-rounded understanding of both customer-facing operations and the business behind them. I've successfully led support teams across multiple companies, managed day-to-day operations, trained new agents, improved workflows, and consistently delivered strong results. I'm also a certified Gorgias Admin and Lead Agent with extensive experience working with Shopify stores. I can help optimize your customer support by setting up automations, improving help desk workflows, managing support operations, and ensuring your customers receive fast, high-quality service. I enjoy solving problems, finding ways to improve processes, and creating systems that make life easier for both customers and support teams. I'm reliable, proactive, and comfortable taking ownership of projects while adapting quickly to new tools and business needs. Whether you need an experienced support manager, a Gorgias expert, or someone who can contribute to your business operations beyond customer service, I'm ready to help. Languages: * English - Bilingual * Georgian - Native