Nadelle G.

Business Operations Expert | Admin & Systems

I help businesses stay organized and keep their day-to-day operations running smoothly. From administrative tasks and billing to scheduling, client communication, systems, and follow-ups, I help keep the moving pieces of your business under control so you can focus on the bigger picture. I'm a Business Operations Expert with 4+ years of remote experience supporting businesses and professionals across a variety of industries. My background includes business administration, executive support, bookkeeping, customer service, project coordination, legal administration, and operational support. I enjoy working behind the scenes and bringing structure to busy businesses. Whether you need help keeping track of tasks, organizing information, managing your inbox and calendar, coordinating projects, following up with clients, or making sure important administrative work gets completed, I can step in and take ownership. Here's what I can help with: Business operations & administrative support Operations and workflow management Process and systems organization Project and task coordination Email and calendar management Scheduling and appointment coordination Billing, invoicing, and payment tracking Accounts payable and accounts receivable support Customer and client communication Data entry and record management Reports, spreadsheets, and documentation CRM and database management SOP and process documentation Research and general business administration I've worked with a range of business systems and software, including QuickBooks, HubSpot, Salesforce, Lawmatics, Docketwise, ClickUp, Asana, Monday, Trello, Google Workspace, Microsoft Office, Excel, Slack, Zoom, ChatGPT, and Notion AI. I'm also comfortable learning new software and adapting to the way your business already operates. Through Upwork, I've completed 25+ client engagements and earned Top Rated Plus status. I've worked with clients on everything from executive and personal assistance to bookkeeping, customer support, legal administration, business development, project coordination, and ongoing administrative operations. What you can expect from me I'm organized, dependable, proactive, and comfortable working independently. I don't need to be reminded about every little detail, but I also understand the importance of communicating when something needs clarification. I take ownership of the work I'm given and make an effort to follow things through rather than simply checking tasks off a list. If I notice a process that could be made easier or more organized, I'm happy to suggest a better way of doing it. My goal is simple: to make your business easier to run. If you're looking for someone who can help manage the day-to-day details, keep your operations organized, and make sure things don't fall through the cracks, I'd love to hear about your business and what you need help with.