Ebony J.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

◾ Top-Rated Strategic & Operational Systems Integrator ◾ 100% Job Success Building Scalable Operations for Service-Based SMBs ◾ MBA & 10+ Years in Business Systems, Workflow Optimization & Process Improvement Overworked and undersystemized SMBs come to me when they need to turn ideas into execution. As your fractional COO and system integrator, I build the operating systems, workflows, and accountability processes to scale your business. I’m a strategic, tech-savvy, senior business operations consultant who thrives on business optimization and operational efficiency. I’m passionate about two things: 𝗦𝗬𝗦𝗧𝗘𝗠𝗦 & 𝗣𝗥𝗢𝗖𝗘𝗦𝗦𝗘𝗦. My specialty is stepping in as your systems architect to bridge the gap between your vision and daily operations. I identify bottlenecks and build structured workflows that create a scalable operating system. I’ll make sure you have the right people doing the right work, in the right sequence, at the right time to create an optimized organization that runs efficiently, maximizes profitability, and drives business growth. 𝗪𝗵𝗼 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵: ⚫ Executive Coaches & Thought Leaders ⚫ Therapy & Healthcare Practices ⚫ Law Firms ⚫ Membership & Education Organizations ⚫ Talent Acquisition & Marketing Agencies 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗜'𝘃𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱: ✔ Reclaimed 15+ hours per week after optimized systems and delegation ✔ Reduced client onboarding from 5 days to 1 day using automation ✔ Increased project completion rates by 43% after SOP documentation ✔ Scaled revenue by 36% in under 9 months ✔ Boosted productivity by streamlining tech systems and eliminating redundancies ✔ Strengthened team performance with clear job roles, functions, and accountability ✔ Delivered a consistent, elevated client experience 𝗪𝗛𝗔𝗧 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗔𝗥𝗘 𝗦𝗔𝗬𝗜𝗡𝗚: ⭐️⭐️⭐️⭐️⭐️ "Ebony has been amazing to work with. She owned the outcome for multiple launches within my community membership, established SOP documentation for key processes, and set up my company's project management space in Notion. I highly recommend her for anyone looking to set up systems, processes, or automations that streamline business workflows." — 𝗝𝗼𝘆 𝗛., 𝗡𝘂𝗿𝘀𝗶𝗻𝗴 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗙𝗼𝘂𝗻𝗱𝗲𝗿 ⭐️⭐️⭐️⭐️⭐️ "Working with Ebony has been a game-changer for me! She helped me gain the clarity I needed to develop a strong strategy for my online business curriculum. From optimizing my offers to developing my marketing system, she’s been instrumental every step of the way. She’s not only creative and strategic, but also incredibly patient and encouraging throughout the entire process. I felt supported and inspired to bring my vision to life." — 𝗧𝗮𝗻𝗱𝗲𝗹𝘆𝗻 𝗪., 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗮𝗻𝗱 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗖𝗼𝗮𝗰𝗵 ⭐️⭐️⭐️⭐️⭐️ “Ebony was an absolute joy to work with! Her professionalism, her content knowledge and expertise, and her customer service were all top-notch. Would definitely work with her again!" — 𝗗𝗶𝗼𝗻𝗱𝗿𝗮𝘆𝗮 𝗧., 𝗢𝗻𝗹𝗶𝗻𝗲 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗙𝗼𝘂𝗻𝗱𝗲𝗿 𝗪𝗛𝗔𝗧 𝗜 𝗔𝗖𝗧𝗨𝗔𝗟𝗟𝗬 𝗗𝗢: → 𝗔𝘂𝗱𝗶𝘁 – Identify bottlenecks, broken workflows, and revenue gaps → 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲 – Make your CRM, scheduling, email, PM, and invoicing talk → 𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗲 – Client onboarding, delivery, follow-up (nothing falls through the cracks) → 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 – SOPs + training materials, process maps so your team knows exactly what to do and you can finally step away from the day-to-day → 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 – Create dashboards, KPIs, and operating rhythms so nothing falls through the cracks No matter the project, my goal is to optimize your business so you can streamline your operations, eliminate revenue gaps, and maximize your profits. 𝗧𝗘𝗖𝗛 𝗜 𝗦𝗣𝗘𝗔𝗞 𝗙𝗟𝗨𝗘𝗡𝗧𝗟𝗬: ► 𝗘𝗺𝗮𝗶𝗹 𝗦𝗲𝘁𝘂𝗽 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: ConvertKit, MailChimp, Flodesk, ActiveCampaign, etc. ► 𝗢𝗻𝗹𝗶𝗻𝗲 𝗖𝗼𝘂𝗿𝘀𝗲 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 & 𝗦𝗲𝘁𝘂𝗽: Teachable, Kajabi, Thinkific, LearnDash, ThriveAcademy ► 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀: Notion, Trello, Asana, Coda, ClickUp, Monday ► 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝗦𝗲𝘁𝘂𝗽 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: WebinarJam, WebinarKit, Demio ► 𝗢𝗻𝗹𝗶𝗻𝗲 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 & 𝗠𝗲𝗺𝗯𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗦𝗲𝘁𝘂𝗽: Circle.so, MightyNetworks, Skool, GoBrunch ► 𝗖𝗥𝗠 𝗧𝗼𝗼𝗹𝘀: Keap, HighLevel (+ white labels, i.e., FG Funnels, Ivory), Dubsado, HubSpot ► 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻/𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴: Slack, Calendly, Acuity, Zoom ► 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Zapier, Make (formerly Integromat) ► 𝗔𝗻𝗱 𝗠𝗼𝗿𝗲: System or Marketing Automation & Integration (available upon request) I understand compliance, confidentiality, and client-facing professionalism. If you're looking for a true integrator who can turn your vision into clear systems, 𝗰𝗹𝗶𝗰𝗸 '𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯' 𝗼𝗿 𝗳𝗲𝗲𝗹 𝗳𝗿𝗲𝗲 𝘁𝗼 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲 𝗮 𝗰𝗮𝗹𝗹 𝗳𝗼𝗿 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺 𝗾𝘂𝗼𝘁𝗲.