Ferlyn Ann B.

🔎 𝙇𝙤𝙤𝙠𝙞𝙣𝙜 𝙛𝙤𝙧 𝙨𝙚𝙖𝙢𝙡𝙚𝙨𝙨 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙬𝙞𝙩𝙝 𝙮𝙤𝙪𝙧 𝙎𝙝𝙤𝙥𝙞𝙛𝙮 𝙨𝙩𝙤𝙧𝙚 𝙖𝙣𝙙 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙩𝙖𝙨𝙠𝙨? 𝙔𝙤𝙪𝙧 𝙨𝙚𝙖𝙧𝙘𝙝 𝙚𝙣𝙙𝙨 𝙝𝙚𝙧𝙚! 💬 Customer Support Specialist experienced in supporting Shopify-based eCommerce stores using Gorgias & Re:Amaze, handling customer inquiries, order tracking and delivery concerns through email and live chat with fast, professional and solution-focused support. ⭐ Known as a 5-Star Review Magnet, ensuring every interaction ends with satisfied customers through empathetic communication and effective problem-solving. 🤝 I also collaborate with logistics, fulfillment and internal teams to resolve issues quickly and deliver a smooth, reliable customer experience from purchase to delivery. 🚚✨ -- 🛠 𝐓𝐨𝐨𝐥𝐬 𝐈’𝐦 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐈𝐧: 🛒 E-commerce & Support • Shopify • Gorgias • Re:Amaze • Tidio • Alibaba • Amazon 📣 Customer Engagement & Reviews • Meta Business Suite • TrustPilot • Yotpo 📦 Fulfillment & Order Management • Fulfillment VU • ShipHero • Auto Purchase App • GoHighLevel • LeadDyno 🔁 Subscription • Recharge • Loop 📊 CRM, Productivity & Team Collaboration • Slack • Hubspot • Calendly • Google Calendar • WhatsApp -- ✅ 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐋𝐨𝐯𝐞 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞: ⚡ Proactive problem-solver (I fix issues before they escalate) 🧠 Fast learner who adapts quickly to new tools and systems 📈 Always looking for ways to improve your customer journey and workflows 📩 Let’s Work Together Ready to improve your customer support and streamline your Shopify operations? 1️⃣ Send me a message here. 2️⃣ Invite me to your job post 3️⃣ Let’s schedule a quick call to discuss how I can help your store grow 🚀 𝐈𝐟 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐡𝐚𝐩𝐩𝐢𝐞𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬, 𝐬𝐦𝐨𝐨𝐭𝐡𝐞𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 5-𝐬𝐭𝐚𝐫 𝐫𝐞𝐯𝐢𝐞𝐰𝐬, 𝐈’𝐝 𝐥𝐨𝐯𝐞 𝐭𝐨 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬. 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭!