Waqar N.

Hello and welcome to my profile! I am a Customer Support Representative with 4+ years of experience in handling email and live chat support for businesses across different industries. I previously worked as a Front Desk Officer (Punjab Police) and IT Coordinator (Punjab Food Authority) for over four years, where I developed strong communication, problem-solving, and client management skills. As a dedicated full-time freelancer, I aim to deliver top-quality, detail-oriented, and reliable support that helps businesses strengthen their customer relationships. 💡 Services I Provide: * Customer support via email & live chat * Handling complaints, bookings, and refunds * CRM updates & record management * General administrative assistance(data entry, PDF handling, MS Office, Urdu & English typing) 🛠 Tools & Platforms I Use: ✔ Helpscout | Freshdesk | Zoho CRM | RingCentral ✔ Shopify | Airbnb | Booking.com ✔ Zadarma (Calling App) | Complaint Management System (CMS) | Hotel Eye | Tenants Registration System ✔ MS Office | 17Track | PDF & data management ✅ Available 365 days a year to ensure smooth, uninterrupted support for your business. Let’s connect to discuss how I can help you provide an outstanding customer experience! Best regards, Waqar Nawaz