Muhammad F.

With 4+ years of hands-on experience and 70+ successful projects on Upwork, I help businesses keep their servers, SaaS platforms, and cloud infrastructure running securely, reliably, and efficiently. I specialize in end-to-end system administration and technical support, from resolving urgent server issues to managing day-to-day SaaS operations. Whether you need a quick fix, ongoing service desk coverage, or long-term infrastructure support, I deliver enterprise-grade results with clear communication. 🛠️ Core Expertise Service Desk & SaaS Support: Google Workspace, Asana (including automations), Slack, Zoom, and cloud apps Server & Hosting Administration: Linux (Ubuntu, CentOS, Debian), WHM/cPanel, Contabo, AWS, Hetzner, OVH DNS & Email Systems: Domain setup, DNS records, MX/SPF/DKIM, email troubleshooting, migrations Security & Compliance: SSL/TLS (Let’s Encrypt, custom certificates), firewall setup, system hardening, malware removal WordPress & Web Platforms: Plugin management, updates, migrations, uptime monitoring Automation & Efficiency: Bash scripting, Ansible, Make (Integromat) integrations 📊 What Clients Say ⭐ “Muhammad saved us from an emergency situation. He resolved the issue almost instantly and saved the day.” ⭐ “He is more than your average freelancer — really smart, knows Linux in-depth, and communicates clearly.” ⭐ “The only freelancer who read my job offer carefully and delivered a professional solution. Highly recommended.” ✅ Why Work With Me Reliability: 91% Job Success and consistent 5⭐ reviews Speed: Average response time under 24 hours, emergency fixes in minutes Professional Background: BS in Cybersecurity + Senior Systems Engineer experience managing 50+ client environments Availability: 30+ hours/week, aligned with client time zones 📞 Let’s Work Together Whether you need ongoing service desk leadership, SaaS platform support, or secure server management, I bring the technical expertise and proactive approach to keep your systems stable and your team productive.