Ajay Shankar G.

Experienced IT professional with 8.6+ years in Technical Support, MSP environments, and L2/L3 Helpdesk operations. Skilled in Azure infrastructure, Windows Server, Microsoft 365, backup solutions, and advanced troubleshooting. Focused on delivering fast, reliable issue resolution, system optimization, and proactive support to ensure business continuity and client satisfaction. AWS Terraform and Github action with Azure Dear Client I am certified Microsoft Certified Engineer, having 8 years experience in Technical Support, and Windows Servers. I have proficient in Complex desktop issues, & System Administration. My daily routine is, maintaining the azure resources, troubleshooting office 365 user issues, users onboarding, restoring files & folders for users from azure recovery vault, troubleshooting vpn connectivity issues for printers and vms, helping users on their login issues. I am also responsible for provisioning VMs and creating custom templates for production and staging environment. I have worked with managed service providers ( GBG, Nytechservices, storage guardian). I am looking for an opportunity to use my knowledge to grow with organization and team. my skills are as below: -Ticketing Tool: Connectwise, Service now, Syncro & Jira -Firewalls- Cisco Meraki, unifi routers and sonicwall, fortigate -Email- Gsuite, and M365 Administration ( user management, shared mailbox, email routings and rules) and onprem exchange server as well. - Cloud- Azure IaaS and AWS IaaS, VMs & Express route, Virtual networks and Recovery Vault services, Stoage containers, - RMM Tool - CW, Ninja RMM and Syncro. - Scripting & automation - Powershell, ( developed many scripts as per custom need) and terraform & Ansible ( intermediate level) - Backup tools- Veeam, Asigra, Acronis, Symantec Vault I am a quick learner and a strong team player. I would appreciate the opportunity to connect with you to discuss my experience and learn more about your organization. Thank you Ajay S