Osariemen O.

Customer Support Specialist / Live Chat Support Expert.

I am here to ensure that every interaction with your customer leaves them feeling heard, respected and confident in your brand and, business. Whether it is answering a simple question, resolving a complex issue or calming an unhappy customer. With more than 12 years of Customer support experience, I help Saas, Ecommerce and tech companies deliver excellent Customer service through Email and Live chat support. As a Customer support representative managing high-volume tickets (500+ monthly) across Zendesk, Intercom, Gorgias, and Freshdesk, I’ve maintained a 95% CSAT rating through strong communication skills, deep product knowledge, and a calm, solutions-focused approach. I thrive in fast paced environments as a live chat and Email support expert with deep product knowledge and ability to deliver fast responss while maintaining high Customer satisfaction. I provide: ✅ Expert customer service via email and live chat ✅ Clear, professional, and empathetic communication ✅ Strong English proficiency for polished, brand-aligned messaging ✅ Effective product knowledge sharing that empowers customers ✅ Process improvement through documentation, macros, and feedback tracking If you’re looking for a Customer support representative who treats your customers like their own and communicates with clarity, warmth, and precision , I’m here to help your business build lasting customer relationships.