Collins O.

Managing a short-term rental shouldn't cost you your peace of mind. If you're juggling guest messages at midnight, chasing cleaners before check-in, or watching your calendar sit half-empty while the market moves without you. You don't need more hustle; you need dependable systems run by someone who has done this before. I'm Collins Arthur Owino, a Certified Virtual Assistant and STR Operations Specialist with over 3 years of hands-on experience co-hosting and managing short-term rental properties across Massachusetts and South Florida. Trained from the ground up in a high-volume real estate arbitrage operation, I've been involved in every layer of STR management, from listing creation to turnover logistics to revenue strategy, and I bring that full-picture expertise to every client I work with. Proven Results 🏠 Portfolio Management: 25+ STR units managed simultaneously across two states, with end-to-end operational oversight. 📅 Booking Excellence: 100+ bookings handled with zero-friction check-in and check-out coordination. ⭐ Guest Experience: Maintained a 99% response rate within 30 minutes, consistently driving toward 5-star guest satisfaction. 📈 Revenue Optimization: Achieved occupancy rates up to 90% through dynamic pricing strategies using PriceLabs and market-driven calendar management. 🧱 Systems Builder: Designed and implemented SOPs for inventory tracking, cleaning coordination, contractor management, guest communication, and platform operations, so your business runs even when you're offline. End-to-End Operational Expertise Guest Communication: Fast, professional, on-brand responses from inquiry to checkout; including issue resolution and refund handling via Stripe. Listing & Channel Management: Multi-platform listing management across Airbnb, VRBO, and Booking dot com, with SEO-informed optimization to improve visibility and conversion. Revenue Management: Dynamic pricing using PriceLabs with proactive calendar adjustments for seasonal trends, local events, and demand surges. Turnover Coordination: Cleaning team scheduling, quality control check-ins, and contractor dispatch; managed through dynamic spreadsheets and real-time communication. SOP Development & Scaling: Building structured operating procedures that create consistency, reduce owner dependency, and support portfolio growth. AI-Assisted Efficiency: Leveraging ChatGPT and automated guest messaging tools to speed up communication without sacrificing the personal touch. Platforms & Tools PMS: Hostaway • Hospitable Revenue Management: PriceLabs OTA Platforms: Airbnb • VRBO • Booking dot com Task & Documentation: Click Up • Notion • Google Sheets • Google Docs Communication: Slack • Grasshopper Supply Management: Amazon • Instacart • Walmart • Home Depot Payments: Stripe AI Tools: Chat GPT • Automated Guest Responses Certified. Systematic. Reliable. I hold an ALX Virtual Assistant certification in Digital Age Skills; and more importantly, I bring a builder's mindset to every engagement. I don't just manage your property. I help you create the infrastructure to scale it.