Suzen M.

I help businesses implement, support, and improve the enterprise applications they rely on every day. My experience spans Enterprise Applications, Systems Administration, QA Testing, Technical Operations, and Application Support. I enjoy working with cross-functional teams to troubleshoot issues, optimize workflows, manage user access, document processes, and ensure business-critical systems operate smoothly. Over the past four years, I've worked extensively with ERP and CRM platforms, retail POS systems, lending and payment applications, and enterprise integrations. My responsibilities have included: • Enterprise application administration and user access management • QA testing and UAT for business-critical applications • Technical troubleshooting and issue investigation • Vendor coordination and implementation support • Process documentation, SOPs, and training guides • API, database, and integration validation • Project coordination and rollout support I'm comfortable working with both technical and non-technical stakeholders and enjoy bridging the gap between business needs and technology. Whether it's supporting users, improving processes, coordinating implementations, or validating new features, I take pride in delivering reliable, detail-oriented work that helps teams succeed. If you're looking for someone who can wear multiple hats, from application support and systems administration to QA and technical operations. I would be happy to discuss how I can contribute to your team.