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Fabiana G.
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Fabiana G.

Billingual Customer Service Rep. - Email/Chat/Ticket

Looking for a great experience for your customers? Do you want to take the customer service experience to the NEXT LEVEL? My name is Fabiana and I am a Customer service representative who is passionate about understanding and resolving customer needs in a timely manner. If what you are looking for is a person who can help you with your project by serving clients, providing them with assistance with high-quality standards, and going much further in breaking down language barriers, you are looking at the profile you need. In my +8 years of experience working with large eCommerce companies and US based service providers, where I have learned that when clients find themselves dealing with problems on their own, they ask for help. That is where with my communication skills, attention to detail, and the ease of handling different software and platforms comes up: ➡️ E-Commerce projects ➡️ Live chat ➡️ CRM Software ➡️ Ticket support systems ➡️ Google Docs/Suite I look forward to working with you

🇻🇪Maracay, Venezuela$12/hr100% JSS5.00 (8)Since Apr 2022

Earnings and projects

MRR
$266

Last 6 months ÷ 6

World#102,838 / 412k
🇻🇪Country#1,014 / 3,245
Revenue, last 30 days
$0

Last 6 months: $1.6k

Total earnings
$66k

Billed in all: $68k

World#60,213 / 412k
🇻🇪Country#387 / 3,245
Per project
$11k

$533 in the last 6 months

World#14,243 / 412k
🇻🇪Country#142 / 3,245
Projects, last 6 months
3
33% fixed67% hourly
World#66,479 / 412k
🇻🇪Country#396 / 3,245
Projects in all
6

Across 9 contracts

11% fixed89% hourly
World#250,290 / 412k
🇻🇪Country#1,594 / 3,245

Earnings, last 30 days

$68.4kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$67k$68k$69k$70kOct 8Oct 23Nov 7

Skill rankings: Top 33% in Email Communication

Ranked by MRR among everyone on Upwork with the skill.

  1. #27STACK Takeoff & Estimating61 freelancers · 🇻🇪 #1Top 44%
  2. #202Answered Ticket446 freelancers · 🇻🇪 #3Top 45%
  3. #572Freshdesk1,321 freelancers · 🇻🇪 #6Top 43%
  4. #732Product Knowledge2,128 freelancers · 🇻🇪 #5Top 34%
  5. #2,338Zendesk5,908 freelancers · 🇻🇪 #19Top 40%
  6. #2,558Phone Communication6,538 freelancers · 🇻🇪 #32Top 39%
  7. #2,834Ecommerce8,441 freelancers · 🇻🇪 #17Top 34%
  8. #2,887CRM Software8,314 freelancers · 🇻🇪 #68Top 35%