Joaquin D.

My name is Jayson. I have been working in customer service and IT support industry for over 10 years. Experienced working in fast-paced environments and can adapt to constant changes. Strong organizational, technical support and interpersonal skills. Resourceful in completing projects, able to multi-task effectively. Seeking an Information Technology position where my expertise in troubleshooting, hardware and software help desk support that will be utilized and expanded upon onboarding, offering me opportunities for growth and advancement. In my previous roles, I've handled Sirius XM, AT&T Uverse Account, HIBU/Yell- IT Service desk, Technical Analyst - DTS technology. I thrived in a fast-paced environment providing exceptional customer support through calls, emails and chat. I consistently exceeded customer satisfaction goals by actively listening to inquiries, providing clear and concise solutions, and ensuring a positive experience for each interaction. I am highly motivated and possess a genuine desire to go above and beyond for customers. I am confident that I can quickly learn your company's products and services and become a valuable asset to your team. Skills: - Fast learner - Can work in a fast-paced environment - Can work with flexible schedules - Always on time - People person - Typing speed 80 WPM Technical Skills: - Technical/User support and troubleshooting (Software / Hardware / Configuration / Installation) - VOIP / PBX configuration and troubleshooting - Router support (LTE and DSL) - Software support and troubleshooting (Mobile app, Web based app, Windows app) - Remote troubleshooting tools - Printer troubleshooting - Customer Service Support - Knowledgeable in Microsoft Programs - User Account Management (Active Directory) - Knowledgeable with SAP applications (r3p, crm, erp, s4p) - Familiar with MS SQL - Familiar with different types of CRM applications (Monday,Odoo, MS dynamics)