Chidimma A.

A well-run healthcare practice needs more than someone to complete administrative tasks. It needs consistent follow-through, organized systems, and someone who understands how the moving parts fit together. That's the kind of support I provide. I'm a Top-Rated Plus healthcare operations professional with 4+ years of administrative and virtual support experience, 3,000+ hours on Upwork, and hands-on experience supporting U.S. private healthcare practices. My experience spans day-to-day practice administration, patient coordination, EHR/EMR systems, membership administration, billing support, and operational tracking. I understand the importance of maintaining accurate records, coordinating patient needs, keeping administrative processes moving, and addressing issues before they become bigger problems. HOW I SUPPORT YOUR PRACTICE Healthcare Practice Administration ▫️Day-to-day operational and administrative coordination ▫️Appointment scheduling and patient follow-up ▫️Internal task tracking and administrative organization ▫️Record maintenance and operational reporting EHR/EMR & Patient Coordination ▫️Patient record administration and data accuracy ▫️Patient communication and appointment coordination ▫️Follow-up tracking and administrative documentation ▫️Support for established patient workflows ▫️Membership & Billing Administration ▫️Membership enrollment and account maintenance ▫️Payment tracking and membership reconciliation ▫️Invoice coordination and billing administration ▫️Reviewing records and identifying discrepancies Systems & Workflow Support ▫️Maintaining operational trackers and spreadsheets ▫️Organizing recurring administrative processes ▫️Monitoring outstanding items and ensuring follow-through ▫️Identifying workflow gaps and supporting process improvements PLATFORMS & TOOLS OptiMantra, Hint Health, Spruce, LifeFile, BodySite, Google Sheets, GoHighLevel, Paubox,Carepartron and other administrative platforms. I adapt quickly to new systems and established workflows, and I take accuracy, confidentiality, and HIPAA compliance seriously. I have also completed HIPAA training. WHAT SETS MY APPROACH APART I understand that healthcare administration involves more than checking off tasks. Details must be accurate, patient communication must be handled appropriately, and outstanding issues cannot simply be forgotten. I bring a structured, proactive approach to my responsibilities. Whether I'm coordinating patient appointments, maintaining membership records, reconciling information across platforms, or supporting daily practice operations, I focus on keeping the work organized and ensuring that important details receive attention. If you're looking for an experienced healthcare operations professional who can manage recurring responsibilities, work independently, and help keep your practice organized, let's discuss how I can support your team.