Kim A.

I am a C-Level Executive Assistant with 10+ years of experience in customer support, People & Culture, and startup operations. I specialise in supporting fast-growing companies by bringing structure to operations, supporting leadership, and helping teams scale effectively. I started in a 4-person startup and grew with the company as it scaled to over 1,000 employees. I worked directly with founders and senior leadership as an Executive Assistant, supporting both strategic priorities and daily operations in a fast-moving environment. One of my key achievements was building the Customer Service function from the ground up. I grew the team from 1 to 15 people, hiring and training team members and developing the structure needed to support global operations. This included creating SOPs, CRM processes, and knowledge bases, as well as helping develop team leads to ensure the function could scale sustainably as the business expanded internationally. As the company evolved, I moved into People & Culture, supporting global onboarding, employee coordination, and cross-functional collaboration. I also supported the CEO directly, managing communications, shifting priorities, and ensuring smooth execution across key business areas. My core experience includes: C-Level Executive Assistance and operational support 10+ years in Customer Support and service operations Built and scaled Customer Support from 1 → 15 people, including team leads People & Culture support (onboarding, engagement, coordination) Startup operations in high-growth, global environments Creating SOPs, workflows, and scalable support systems I am experienced in working across global teams and time zones, managing multiple priorities, and bringing structure to fast-moving environments. I am highly comfortable working independently and supporting leadership with clarity and execution. Tools and systems I have used include Jira, Google Workspace, Slack, Notion, CRMs, and internal reporting and documentation tools. I bring a strong combination of executive support, operational leadership, and people-focused coordination, with a proven ability to build teams, scale processes, and support global business growth.