Albert P.

With nearly 9 years of experience working remotely and 5 years in the BPO industry, I have developed a strong background in customer support, sales, administration, recruitment, and operations. I am a dependable, self-motivated professional who thrives in fast-paced environments and consistently delivers high-quality results with minimal supervision. Throughout my career, I have worked in a variety of roles, including: Customer Service Representative Technical Support Specialist Telemarketer Sales Appointment Setter Lead Generation Specialist Real Estate Virtual Assistant Data Entry Specialist General Virtual Assistant I also have extensive leadership and management experience. As a Project Manager at Telemarketing Group Manila, I managed office operations, call center campaigns, and data management projects while ensuring team productivity and meeting client expectations. As a Hiring Manager, Recruiter, and Trainer at Teem Corp Plus Company, I handled end-to-end recruitment, interviewed and onboarded candidates, trained new employees, and helped improve overall team performance. I am highly organized, detail-oriented, and quick to adapt to new systems and processes. I have experience handling inbound and outbound calls, client communication, CRM management, administrative support, scheduling, reporting, email management, and workflow optimization. I take pride in building strong client relationships, solving problems efficiently, and delivering exceptional customer experiences. I am Expert in different tools and CRM's: ✅Google suites: Google Sheets, Google Docs, Google Slides, Google Drive, Hangouts ✅MS Office: Microsoft Excel, Microsoft Word, Microsoft PPT ✅Management Tools: Asana, Trello ✅Communication Tools: Slack, Microsoft Teams, Zoom ✅Emailing system: Outlook, Gmail, MailChimp ✅CRMs: Zendesk, Salesforce, HubSpot, Shopify, Zoho, Landvoice, Realty Juggler, Podio, Lion Desk, Gorgias, Manychat, Espresso, Pipe Drive, Fresh Desk, Go High Level, Apollo ✅VoIP/Softphone: Avaya, X-Lite, Ring Central, Mojo, Zoiper, 3CX softphone, Five9, Vulcan 7, CINC, Vonage, Cloud talk, My Phoner, Dial Pad, Open Phone ✅Ecommerce website: Amazon, Shopify, eBay, Alibaba, Etsy ✅Social media sites: Facebook, Instagram, Pinterest. LinkedIn, Twitter If you liked what you see on my profile, kindly send me an interview.