Mary Joy D.

• Serve as the product expert for the Microsoft 365 suite, providing in-depth knowledge and troubleshooting support for both legacy and modern Office suites, including deployment across PC and Mac environments. Experienced in managing cloud-based application suites like M365 with a focus on migrations. • Proven ability to diagnose and resolve issues within the Microsoft 365 Admin Center, including licensing and application management for services such as Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business. • Led the onboarding process for new customers, ensuring smooth migration to Microsoft 365 Business products. Provided hands-on training to end users on product features such as Teams, OneDrive, SharePoint, and Microsoft Exchange. • Ability to troubleshoot technical issues and provide resolutions Administering O365, Exchange Online, Azure Active Directory and SharePoint environment, Microsoft Defender for Office 365 • Experience with configuration of Exchange policies, SMTP relay, and mail routing. • Implement and manage MFA solutions to enhance security by requiring multiple verification methods for user authentication to enhance security.