Monale M.

Medical VA | EHR, Telehealth & Billing Support | HIPAA-Compliant

Hello 😊 If you’re looking for a Medical Virtual Assistant who can support your patients from intake level, onboarding, appointment scheduling and manage your systems, while keeping your operations running smoothly without constant supervision, you’re in the right place. I’m Monale a HIPAA-aware Medical VA with over 4 years of experience supporting healthcare teams remotely. I specialize in patient communication, EHR management, telehealth coordination, customer support, and billing operations, helping practices stay efficient, organized, and responsive. Beyond administrative support, I bring a strong understanding of how healthcare systems work, from patient intake to payment posting; so you don’t have to worry about gaps in your workflow. ⸻ Medical & Telehealth Support • Patient scheduling, confirmations, and follow-ups • Telehealth coordination (intake, reminders, non-clinical support) • EHR/EMR updates, charting, and documentation • Managing patient messages, referrals, and labs • HIPAA-compliant handling of sensitive data ⸻ *Patient & Customer Support* • Phone, email, and chat support • Calm, empathetic, and professional communication • Handling inquiries, concerns, and follow-ups • CRM and ticketing system management • Patient onboarding and retention support ⸻ Billing & Administrative Support • Insurance payment posting (EOBs/ERAs) • Account reconciliation and discrepancy resolution • Supporting revenue cycle processes • Maintaining clean, accurate financial records ⸻ Tools I work with: Welligent | Zendesk | HubSpot | Salesforce | Slack | Airtable | Trello | Google Workspace | MicroSoft office | Calendly | Acuity What sets me apart - I understand both patient care and backend operations - I’m detail-oriented, especially with records and billing - I communicate clearly and professionally at all times - I’m reliable you won’t need to micromanage me - I genuinely care about helping your practice run smoothly ⸻ If you need a VA who can handle patients with care, manage your systems efficiently, and support your business growth, I’d love to work with you. Warm regards, Mona