Rod L.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With 6+ years in customer support and over a decade working across languages and international teams, I’ve handled everything from frontline conversations to team leadership and process design, always focused on clarity, speed, and measurable results. More recently, I’ve been integrating AI and automation into support and operations workflows to reduce manual work, improve response quality, and create better visibility through reporting. What I bring: • Multichannel Customer Support: Live chat, email, phone, and WhatsApp. Fast, empathetic, and solution-oriented communication that improves satisfaction and retention. • Operations and Process Optimization: Inbox organization, SOP creation, reporting dashboards, workflow automation, and system improvements that save time and reduce errors. • Team Leadership and Training: Managing remote teams, onboarding, KPI tracking, feedback loops, and performance initiatives. • International Market Support: Experience working with customers and partners across Portuguese, Spanish, and English markets. • AI-Enhanced Productivity: Using AI tools to generate reports, automate repetitive tasks, improve documentation, and streamline internal operations. Languages: Native Portuguese and English | Conversational Spanish Proven Results: ✔ Managed a 7-person remote team, improving outreach efficiency and coordination. ✔ Delivered multilingual customer support across 6,000+ Upwork hours with 100% Job Success. ✔ Consistently recognized for reliability, ownership, and proactive problem solving. ✔ Built internal processes and automations that reduced manual workload and improved response times. If you need someone who communicates clearly, adapts quickly, and takes ownership from day one, while also improving your systems long term, let’s talk.