Troy Lyn M.

Experienced Customer Service VA | Team Lead | Operations Manager | iGaming Support Specialist I am a highly experienced Customer Service Virtual Assistant, Team Lead, and Operations Manager with a strong background in customer support, live chat support, email support, team management, quality assurance, business operations, and iGaming/online casino support. I have experience working in fast-paced online casino and iGaming environments, handling high-volume customer interactions, player concerns, escalations, withdrawal and deposit concerns, account verification, promotional inquiries, and overall customer experience management. I also have experience managing customer service teams, monitoring agent performance, improving workflows, conducting QA evaluations, and ensuring operational efficiency in remote environments. My skills include: • Customer Service • Live Chat Support • Email Support • Virtual Assistance • iGaming / Online Casino Support • Player Support • Team Leadership • Operations Management • Quality Assurance (QA) • Customer Experience Management • Staff Supervision • Performance Monitoring • Administrative Support • Conflict Resolution • Process Improvement • SOP Creation • Data Entry • Remote Team Management Tools & Platforms: • Tawk.to • Welly Chat • Zendesk • Slack • Discord • Google Workspace • Microsoft Office • Zohodesk • Hubstaff I am detail-oriented, reliable, organized, and able to work independently with minimal supervision. I am comfortable working in high-pressure environments while maintaining professionalism, efficiency, and customer satisfaction. I am currently seeking long-term opportunities where I can contribute my experience in customer service, operations management, team leadership, and iGaming support to help businesses grow and operate efficiently.