Back to leaderboardLast snapshot: Nov 7
Shepher B.
Customer Service
Customer Support Representative I've handled Customer Service concerns via chat, email, and phone support. I assisted subscribers with concerns with their billing, plans, and issues. I was responsible for de-escalating irate customers and escalating them to my lead whenever necessary. I've been a CSR for 1 year and a month, I have an experience with Zendesk and Slack.
🇵🇭Digos, Philippines$6/hr95% JSS5.00 (1)Since May 2022
Earnings and projects
MRR
$857$857
Last 6 months ÷ 6
World#54,951 / 412,157 / 412k
🇵🇭Country#10,648 / 56,319 / 56.3k
Revenue, last 30 days
$765$765
Last 6 months: $5.1k
World#51,154 / 412,157 / 412k
🇵🇭Country#11,064 / 56,319 / 56.3k
Total earnings
$46,987$47k
Billed in all: $48,397$48k
World#79,996 / 412,157 / 412k
🇵🇭Country#12,693 / 56,319 / 56.3k
Per project
$23,494$23k
$2.6k in the last 6 months
World#4,570 / 412,157 / 412k
🇵🇭Country#803 / 56,319 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412,157 / 412k
🇵🇭Country#8,168 / 56,319 / 56.3k
Projects in all
2
Across 7 contracts
0% fixed100% hourly
World#328,889 / 412,157 / 412k
🇵🇭Country#36,738 / 56,319 / 56.3k
Earnings, last 30 days
$48.4k+$765 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 13% in ESL Teaching
Ranked by MRR among everyone on Upwork with the skill.
- #97ESL Teaching772 freelancers · 🇵🇭 #47Top 13%🇵🇭#47 of 295
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- #1,266Phone Support5,089 freelancers · 🇵🇭 #696Top 25%🇵🇭#696 of 2,568
- #2,033Data Analysis14,625 freelancers · 🇵🇭 #450Top 14%🇵🇭#450 of 2,177
- #4,134Customer Support20,101 freelancers · 🇵🇭 #2,156Top 21%🇵🇭#2,156 of 9,123
- #7,591Customer Service37,167 freelancers · 🇵🇭 #4,205Top 20%🇵🇭#4,205 of 18,590