Kristine May H.

I am a dedicated, results-driven professional with over 10 years of experience in education, business ownership, coaching, and customer service. My passion lies in helping individuals and businesses succeed by providing exceptional support, effective communication, and personalized solutions. With a strong background in education, I have spent years guiding students from diverse backgrounds and helping them achieve their learning goals. My teaching approach is student-centered, engaging, and tailored to individual needs, creating a positive and productive learning environment. As a business owner, I have gained valuable hands-on experience in entrepreneurship, strategic planning, operations management, and client relations. This experience has strengthened my ability to solve problems efficiently, adapt quickly, and maintain professionalism in fast-paced environments. In addition, I have more than 5 years of customer service experience supporting customers through various communication channels, particularly email support. I am skilled in handling customer inquiries, resolving issues promptly, processing refunds and orders, and ensuring high levels of customer satisfaction. I understand the importance of empathy, patience, attention to detail, and clear communication in delivering excellent customer experiences. I am also proficient in using different customer support and e-commerce tools, including Shopify, email ticketing systems, live chat platforms, and CRM tools. My experience with Shopify includes order management, tracking shipments, processing refunds, handling subscriptions, and assisting customers with their online purchases efficiently. I also specialize in coaching Japanese businessmen in mastering the English language online. I tailor lessons to address specific communication challenges and cultural nuances, helping professionals build confidence and communicate effectively in global business settings. Key Strengths: • Over 10 years of experience in education, business, coaching, and customer service • 5+ years of hands-on customer support experience • Proficient in Shopify, email handling, and customer service tools • Strong communication and problem-solving skills • Detail-oriented, organized, and customer-focused • Ability to manage multiple tasks efficiently in fast-paced environments • Committed to delivering high-quality service and exceeding expectations I am passionate about continuous growth, building strong professional relationships, and providing excellent service in every role I take on. I look forward to contributing my skills, experience, and dedication to help businesses and clients achieve success.