Miko M.

Hello and welcome to my profile! I’m a dedicated Customer Experience Representative (Multi‑Industry) with 10 years of experience helping customers and clients across a wide range of industries, from food delivery and property management to fintech platforms and SaaS solutions. My career began in the BPO industry in 2016, where I built a strong foundation in customer service, and since 2021 I’ve been working remotely, continuing to deliver reliable, high‑quality support. 🏆 Career Highlights: • UberEATS – CSR Food Delivery Support (Chat & Email): Assisted customers with orders, delivery issues, and app troubleshooting. • Great Jones Property Management – CSR Property Management (Email & Phone): Supported tenants with rental inquiries, maintenance requests, and leasing prospects. • BERules – CSR FinTech/Platform Support (Chat & Email, App Testing): Provided customer support, tested app features, and shared usability feedback. • SurveyMonkey – CSR SaaS Support (Email): Served as a Customer Experience Representative (CER) for over two years, then promoted to Senior CER, a role I held for more than a year. In addition to supporting customers via email, I also supported my teammates, answering their questions, guiding them through complex cases, and ensuring smooth operations whenever our project lead was unavailable. 💡 Strengths: • 10 years of expertise: A decade of consistent growth in customer support and experience roles. • Proactive problem‑solver: Skilled at resolving issues quickly and reducing unnecessary back‑and‑forth. • Adaptable & detail‑oriented: Comfortable learning new tools and processes while maintaining accuracy. • Professional & calm: Known for a solution‑oriented approach that builds trust with clients and customers. 🔧 Tools I’ve Used: • Adminosaurus • AdminTools • Bliss • Discord • Latchel • Property Meld • Rent Manager • Salesforce • Slack • Team Dot • TheLoops • Zendesk • Zopim Let’s connect! I’d be glad to learn more about your project and explore how my skills can help contribute to your success.