Venus P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Sep 24, 2026.

Are you a 6–7 figure eCommerce brand drowning in order issues, customer complaints, or a messy inbox? I help store owners take their backend off autopilot, so you can focus on growth while I handle the day-to-day chaos. With 5+ years of experience supporting eCommerce and dropshipping brands, I specialize in keeping stores running smoothly from order to delivery to customer follow-up. 🛒 Order Processing & Fulfillment Experienced with DSers, CJ Dropshipping, HyperSKU, ShipBob, and AliExpress, processing orders accurately and coordinating directly with suppliers to resolve delays, stock shortages, and shipping issues before they escalate. 🏬 Shopify Store Management Product research, product uploads, and bulk importing via Poky, plus Kaching Bundles setup and general storefront maintenance. 💳 Chargebacks & Dispute Resolution Skilled in handling Shopify chargebacks and disputes to protect your revenue and keep your account in good standing. 🎧 Customer Support Across Multiple Platforms 5+ years managing support tickets and inquiries through Gmail, Outlook, Gorgias, Zendesk, and Reamaze , delivering fast, professional responses that turn frustrated customers into repeat buyers. Also experienced in app/subscription support (billing, cancellations, troubleshooting) for fitness and subscription-based businesses. ✉️ Ready-to-Use Templates + SOP Flexibility I come with a library of sample email templates ready to deploy from day one, but I’m just as comfortable following your existing SOPs, brand voice, and macros if you already 📱 Social Media & Content Support Responding to Instagram and Facebook messages/comments, and creating ad-ready content using Canva. Why work with me: ✅ Detail-oriented and proactive, I catch issues before they become problems ✅ Reliable communicator, comfortable working independently ✅ Experienced with high-volume, fast-paced eCommerce environments ✅ Focused on protecting your brand’s reputation and customer loyalty If you need someone to manage the backend of your Shopify store, from orders to customer support to disputes, while you focus on scaling, let’s connect. I’m ready to jump in and help your business run smoother