Ornella B.

I am a bilingual professional with native-level English and Spanish proficiency, B1-level French, and over 15 years of customer service experience across both in-person and remote environments. My professional background spans customer support, operations, education, conservation, translation, writing, and client-facing roles where clear communication, adaptability, and strong interpersonal skills were essential to success. Over the years, I have worked extensively in remote customer service and contact center environments supporting U.S.-based clients through phone, email, chat, and CRM platforms. These experiences have strengthened my ability to manage high communication volumes, maintain detailed documentation, troubleshoot issues, and provide calm, solution-oriented support in fast-paced settings. My performance and reliability have been recognized through a merit-based increase, and I take pride in being a true “zero-absence” professional with a strong commitment to consistency and accountability. I consistently maintain strong KPIs and frequent 100% QA evaluations while being recognized for my attention to detail, reliability, and ability to follow procedures accurately. I have a strong understanding of workflows and an organized approach to problem-solving. Beyond customer support, I bring several years of experience as a writer and content creator, with published work and excellent feedback from clients across a variety of projects. While wildlife, conservation, and animal-related topics are my primary areas of expertise, I am highly adaptable and comfortable researching and writing about diverse subjects. My translation and interpretation experience includes live interpretation, written document translation, and multilingual communication support, allowing me to communicate accurately and naturally across cultures and audiences. I genuinely enjoy remote work and thrive in roles that combine communication, organization, and helping others. Whether supporting customers, creating written content, managing administrative workflows, or facilitating communication between teams and clients, I bring professionalism, empathy, strong follow-through, and a proactive mindset to every project I take on.