Marwynn Jenn G.

Nearly 10 years of experience in Call Center/BPO roles across various accounts. Customer Service Manager with expertise in customer support, billing, sales, and retention in high-volume environments. Focused on boosting satisfaction through escalation management, workflow optimization, and quality standards. Skilled in training, process improvement, and handling escalations. Technical Support Representative with client outreach in CRM, engagement, and follow-up. Strong communication and documentation skills ensure clear issue tracking and timely resolutions. Part-Time Cold Caller with lead generation, client engagement, and follow-up. Proficient in CRM, script development, and maintaining sales pipelines.