Michelle N.

I help home service businesses turn messy day-to-day operations into organized, systemized workflows that keep jobs moving, teams coordinated, customers updated, and revenue on track. I specialize in supporting cleaning companies, plumbing businesses, HVAC companies, landscaping companies, and other service-based businesses with the administrative and operational work that keeps the business running behind the scenes. Who I Work Best With: * Residential & commercial cleaning companies * Maid service owners ready to scale * Plumbing companies * HVAC companies * Landscaping & lawn care businesses * Home repair & maintenance companies * Multi-location service businesses * Solo contractors overwhelmed with admin work * Growing home service companies that need better systems and structure What I Help With: * Customer inquiries and follow-ups * Lead management and CRM updates * Estimate and quote coordination * Job scheduling and calendar management * Technician, cleaner, and field-team coordination * Dispatch support * Appointment confirmations and reminders * Customer communication * Rescheduling and service updates * Invoice and payment follow-ups * Review requests and customer retention * Vendor and subcontractor coordination * Data entry and record management * Daily operations tracking * SOP creation and process documentation * Administrative support for owners and managers Tools & Platforms I Work With: CRM & Field Service: Jobber, Housecall Pro, ServiceTitan, HubSpot, Zoho CRM, GoHighLevel, Monday CRM Cleaning Operations: Jobber, ZenMaid, BookingKoala, Launch27, Turno, Breezeway, Properly Scheduling & Team Management: Google Calendar, Calendly, Monday CRM , Trello, Asana, Slack Communication : Google Voice, OpenPhone, RingCentral, Google Chat Invoicing & Business Admin: QuickBooks, Google Workspace, Microsoft 365 Automation: Zapier, Make,Gohighlevel, Airtable Documentation & SOPs: Notion, Google Docs, Google Sheets, Microsoft 365 What I Help You Achieve: * Faster lead response and follow-up * Better organized scheduling and dispatch * Fewer missed appointments and follow-ups * Clear communication between office staff and field teams * Cleaner customer records and CRM management * More consistent invoicing and administrative processes * Better visibility into daily jobs and team activity * Documented SOPs your team can actually follow * Automated repetitive administrative tasks * More consistent customer communication * Stronger review and retention workflows * Systems that can support growth without adding unnecessary admin work I have hands-on experience supporting cleaning and property operations, coordinating field teams, managing customer and guest communication, working with vendors, and keeping multiple moving parts organized. Whether you're running a cleaning company, HVAC business, plumbing company, landscaping company, or another home service business, I can help keep the office side organized so your team can focus on completing jobs and serving customers. Send me a message or invite me to your job. Let's build an operation that keeps moving even when you're not handling every task yourself.