Charmaine P.
Senior Team Leader
Experienced in Helpdesk Technician for 11 years Familiar with: - POS SYSTEM (Safeway, Mcdonalds, Christian Louboutin, Revel, Lacoste and Maesa) - Ticketing tools (Service now, Zendesk, SRM, connectwise) - Phone system (Cisco, Five9, 3cx) - POS system Retail Support - Toshiba Self Check out, NCR Self Check out, Pinpad, Scanner, Menu Board Display) - Remote assistance tools (LMI, bomgar and teamviewer, Labtech) - Account setup (Active directory, O365 Admin Support) - Software (Mainframe, VMWare and Teradata, Postman, Y2 Cegid, OMS) - Hardware tools (receipt printer, kiosk, menu board) - MFA procedures - System and Application installation - Epicor Admin - MRP Process - API Calls
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $2.9k
Billed in all: $63,881$64k
$2.9k in the last 6 months
Across 7 contracts
Earnings, last 30 days
Skill rankings: Top 17% in Wide Area Network
Ranked by MRR among everyone on Upwork with the skill.
- Wide Area Network18 freelancers · 🇵🇭 #3Top 17%🇵🇭#3 of 6
- #30Five993 freelancers · 🇵🇭 #20Top 32%🇵🇭#20 of 60
- #39Remote Connection Support146 freelancers · 🇵🇭 #15Top 27%🇵🇭#15 of 43
- #39Freshworks CRM121 freelancers · 🇵🇭 #23Top 32%🇵🇭#23 of 54
- #49VMware Administration274 freelancers · 🇵🇭 #6Top 18%🇵🇭#6 of 17
- #53VMWare251 freelancers · 🇵🇭 #3Top 21%🇵🇭#3 of 22
- #68System Configuration258 freelancers · 🇵🇭 #19Top 26%🇵🇭#19 of 64
- #75IT Service Management306 freelancers · 🇵🇭 #21Top 25%🇵🇭#21 of 68