Madz C.

Trainer|Case Manager| Customer Support Exp|Appointment Setter Expert|

A self-motivated, detailed-oriented professional adept at acquiring new skills, overcoming challenges, and fostering growth. With over six years of experience working independently as a Virtual Assistant, I have honed my expertise in sales and project representation. I excel in sales calls, email and chat communication, customer support, administrative task, call appointment setting, and client advocacy. I have managed multiple campaigns across various industries, including AirBNB, real estate, foreclosures, lending networks, software, hotel reservations, AT&T, and DirecTV. Additionally, I bring nine solid experience from the BPO (Business Process Outsourcing) sector, having served as a team manager, team lead, trainer, and case manager.