Jamie Dhel C.

I worked as a customer service representative in the BPO industry for three years, handling both inbound and outbound calls for telecom companies in the United States and Canada. In my first company, which served U.S.-based customers, I gained experience in account management, sales, order processing, and technical support. In my second company, based in Canada, I worked as a retention specialist. My role involved assisting customers with subscription inquiries and issues, analyzing problems, and offering loyalty incentives to reduce customer attrition. I am also familiar with ticketing platforms like Zendesk and Gorgias, which I used to manage and resolve customer concerns efficiently.