Mark Vincent S.
Data Entry and Bookkeeping Specialist (Excel/Google Sheet Expert)
Results-driven operations and product support specialist with 10+ years of experience in data management, bookkeeping, process optimization, and cross-functional coordination. Skilled in supporting sportsbook and gaming-adjacent operations with a keen eye for detail, regulatory compliance, and platform integrity. Known for taking ownership of operational workflows and enabling product teams to move faster with clean data, accurate reporting, and financial clarity. Now seeking to leverage this foundation into a Product and Operations Lead role, with a focus on international sportsbook platforms. CAREER SUMMARY Data Entry and Bookkeeping Specialist, Brit Co. Las Vegas, Nevada USA May 2025 - Present -Executed precise data reconciliation and bookkeeping, ensuring 100% accuracy in financial records. -Managed payroll processing across multiple platforms, improving efficiency and compliance with company standards. -Created structured workflows for expense tracking and reporting, reducing errors and increasing processing speed by 25%. -Processed and recorded high volumes of sales transactions, maintaining real-time accuracy in financial logs. -Monitored employee attendance, promptly addressing discrepancies to ensure seamless workforce management. -Compiled and generated comprehensive daily reports, streamlining decision-making for leadership teams. B2B Support Analyst, Apeiron Interactive Inc. Makati City, Philippines April 2023 - May 2025 -Delivered seamless support for all integrated games, brands, providers, and aggregators, ensuring uninterrupted gaming experiences. -Diagnosed, investigated, and meticulously documented technical issues, resolving playability concerns and optimizing user access. -Spearheaded the escalation and follow-up of reported issues, collaborating with technical teams to implement timely solutions. -Conducted rigorous testing and deployment of new games, enhancing platform reliability and performance. -Streamlined issue documentation and reporting, improving troubleshooting efficiency and response times. Operations Supervisor, Asian Advantages Inc. Makati City, Philippines Nov 2021 - April 2023 -Supervised and led a team, ensuring smooth operations and efficient shift management. Resolved complex player and operational concerns, improving customer satisfaction and service quality. -Strategized and optimized workload distribution, enhancing productivity and reducing turnaround times. -Monitored team performance, provided constructive feedback, and conducted training to boost efficiency. -Performed critical operational tasks, including data analysis, report generation, and resolution of escalated issues.