Amarachi O.

You didn’t start your business to spend your days chasing day-to-day administrative and operational tasks. I work to keep the operational weight from pulling you away by providing efficient Operations Support, CRM Management, and Virtual Assistance. With 12+ completed projects, a 100% Job Success Score, a Top-rated badge, and 4 long-term client partnerships currently running, I help you organize operations, streamline processes, manage client relationships, automate repetitive tasks, and build efficient systems that save time and boost productivity. From Operations Support to CRM Management, Project Management / Coordination, Executive Support, Virtual Assistance, Team Coordination, Task Management, Data Entry, File Management, SOP Documentation, and Workflow Automation, you get the structure you need to keep your business moving without carrying every moving part yourself. Specialized in making sure things don’t simply get done, but get done properly. That means cleaning up messy CRMs, managing your pipeline, setting up a smoother client onboarding process, documenting SOPs, coordinating projects, improving an existing workflow, or integrating the tools your business relies on. HOW I SUPPORT YOU ✅ Operations Support and Management: I keep the backend of your business organized and moving, tracking what's due, following up on what's stalled, and making sure nothing sits waiting on someone to notice it. ✅ Executive and Administrative Assistance: Day-to-day inbox organization, email management, calendar management and scheduling, file management. I handle the details that keep your days focused and your business easy to find things in. ✅ Systems and Workflow Automation: From building workflows in Zapier to Monday, n8n, GHL, and others, I connect your tools and cut out repetitive manual work, so tasks, leads, and follow-ups move seamlessly. ✅ Client Relationship Management/ CRM Management: I manage your CRM, keeping contact properties clean, pipeline stages accurate, and leads properly tracked and tagged from first touch through close. I ensure a seamless client experience from onboarding to ongoing communication, keeping your clients satisfied. ✅ Project Management & Coordination: From launches to ongoing client work, I keep everything running smoothly with clear communication. Using Project Management tools - Asana, Trello, Monday CRM, e.t.c to keep timelines and deadlines met. ✅ Team Coordination & Talent Acquisition: I support hiring and onboarding for virtual team members and keep day-to-day coordination running smoothly, so the people you work with stay aligned without you having to manage every detail yourself. ✅ AI-Driven Business Management: Using AI tools to speed up research, drafting, and daily operations, cutting the time spent on repetitive admin work so your systems stay up-to-date and efficient. ✅ Standard Operating Procedures (SOPs) + Documentation: I document your processes into clear, repeatable SOPs, so your team follows consistent steps, fewer things get missed, and none of it depends on living in your head. WHAT SETS ME APART: - Clear, professional communication - Proactive problem-solving - Strong organization and attention to detail - Process Improvement mindset - Reliable long-term Support TOOLS & PLATFORMS I WORK WITH: Operations & CRM: HubSpot | GoHighLevel | Zoho CRM | Airtable | Zapier | Make | n8n | ConvertKit | FlodeskDubsado | 17 Hats | Kajabi | Acuity | Kartravecart Project Management: Asana | Monday | ClickUp | Trello | Notion | Jira Communication & Executive Support: Slack | Zoom | Skype | Google Workspace | Microsoft Office | Calendly Ecommerce & Marketplaces: Shopify | Etsy | Amazon | eBay Digital Platforms & Websites: Squarespace | Showit | Wix | WordPress | Zendesk | QuickBooks Online | Pinterest | LinkedIn Sales Navigator AI & Productivity: ChatGPT | Claude | Gemini | Perplexity I adapt quickly to new systems and take the time to understand how your business works so I can support it better. Whether you need help with CRM Setups, Integration, Data Cleanup, Pipeline Management, Onboarding, SOP Documentation, Process Improvement, or Workflow Automation, you get someone willing to get into the details and make things work smoothly. Someone who will treat your business with care and think beyond the tasks to genuinely make your work easier. Kindly send a direct message here on Upwork, click the “Invite to Job” button, or simply click “Hire Now.” Let's get started. I'm fully available for full-time, part-time, and contract-based roles. Best wishes, Amarachi O. (Amy)