Matej T.

As a Technical Support Engineer with over 4 years of experience, my strengths and skills include: In-depth knowledge of database technologies, including troubleshooting, performance analysis,and environment-specific problem resolution. Strong knowledge of Microsoft environments, including Microsoft 365 applications, Intune (Endpoint Manager), and Active Directory administration. Proven ability to diagnose and resolve complex technical issues across infrastructure, user environments, and enterprise systems. Solid understanding of system administration concepts, including user access management, permissions, and security best practices. Excellent communication and interpersonal skills, enabling effective collaboration with end users, engineers, and cross-functional teams. Ability to work under pressure, manage multiple incidents, and prioritize tasks efficiently in fast-paced support environments. I have resolved a high volume of technical issues across database systems, M365 services, and endpoint management, consistently meeting SLA targets, I have also contributed to improving support workflows and reducing resolution times through structured troubleshooting and documentation.