Mwamba B.

Messages piling up and customers waiting? I clear high-volume chat and email queues, with replies that are accurate, polite and on time, in English, Swahili, Lingala, Tshiluba, Chichewa or French. I have handled 200 to 300 customer and patient messages a day, worked as a remote interpreter, and trained in HIPAA confidentiality. On Upwork: 52 jobs, 367 hours, 100% Job Success and a 4.8 rating from 39 reviews. What I handle Live chat and email support, from routine questions to follow-ups Resolving common issues and escalating the rest to the right person Customer and patient communication, including confidential information Remote interpretation and translation between English and African languages Data entry, record keeping and inbox organization in Excel, Google Sheets and Microsoft Office How I work I answer from your scripts or policies, and I ask before guessing. I keep customer records clean so nothing gets lost between conversations. I stay calm with upset customers and sensitive topics. I set up quickly on new platforms and workflows. I work from a dedicated remote workspace with high-speed internet, a computer and a headset. Languages: English, Swahili, Lingala and Chichewa (fluent), Tshiluba (native), French (conversational). Message me with your support channels and the languages your customers use, and I'll tell you how I'd set up your coverage.