Usama Y.

𝗡𝗲𝗲𝗱 𝗮 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗲𝗕𝗮𝘆 & 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗦𝘁𝗼𝗿𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝘁𝗼 𝗺𝗮𝗻𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝘀𝘁𝗼𝗿𝗲𝘀, 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝗹𝗶𝘀𝘁𝗶𝗻𝗴𝘀, 𝗮𝗻𝗱 𝗸𝗲𝗲𝗽 𝗱𝗮𝗶𝗹𝘆 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗿𝘂𝗻𝗻𝗶𝗻𝗴 𝘀𝗺𝗼𝗼𝘁𝗵𝗹𝘆? With 4,200+ Upwork hours and 60+ projects, I help eBay sellers and Shopify business owners manage store operations, improve listings, coordinate suppliers, oversee fulfillment, and keep customer support and teams organized. My focus: accurate listings, fulfilled orders, clear communication, and fewer operational problems for store owners. 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 & 𝗧𝗥𝗔𝗖𝗞 𝗥𝗘𝗖𝗢𝗥𝗗 • 4,200+ Upwork hours and 60+ completed projects • Supported eBay stores in the US, UK, and Australia • Worked with accounts recording $80K+ in 90-day sales and millions of listing impressions • Supported Top Rated Seller accounts and eBay ad campaigns reaching 30+ ROAS • Coordinated multiple Shopify stores, suppliers, product listers, and customer support teams 𝗘𝗕𝗔𝗬 𝗦𝗧𝗢𝗥𝗘 & 𝗔𝗖𝗖𝗢𝗨𝗡𝗧 𝗠𝗔𝗡𝗔𝗚𝗘𝗠𝗘𝗡𝗧 • eBay Seller Hub, account health, and seller performance • Product listings, bulk uploads, SEO titles, categories, item specifics, and variations • Inventory, pricing, orders, returns, and cancellations • Competitor research, sales reporting, and listing audits • eBay Motors listings and vehicle fitment 𝗦𝗛𝗢𝗣𝗜𝗙𝗬 𝗦𝗧𝗢𝗥𝗘 & 𝗠𝗨𝗟𝗧𝗜-𝗦𝗧𝗢𝗥𝗘 𝗠𝗔𝗡𝗔𝗚𝗘𝗠𝗘𝗡𝗧 • Shopify products, variants, collections, and catalog quality control • Inventory checks, out-of-stock products, and supplier communication • Order processing, unfulfilled-order follow-ups, and shipment tracking • Returns, refunds, replacements, and customer support coordination • Daily revenue reports, issue tracking, and SOP implementation 𝗘-𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗘 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 & 𝗧𝗘𝗔𝗠 𝗖𝗢𝗢𝗥𝗗𝗜𝗡𝗔𝗧𝗜𝗢𝗡 I coordinate product listers, suppliers, fulfillment partners, and support agents to keep day-to-day work moving. I follow up on delayed orders, coordinate customer confirmations for product alternatives, monitor unresolved cases, and escalate critical issues with clear next steps. I also track team tasks and maintain operational reports. 𝗘𝗕𝗔𝗬 𝗦𝗘𝗢, 𝗣𝗥𝗢𝗗𝗨𝗖𝗧 𝗥𝗘𝗦𝗘𝗔𝗥𝗖𝗛 & 𝗣𝗣𝗖 • Keyword research, SEO listing optimization, and buyer-focused product data • ZIK Analytics and Terapeak: demand, sell-through, competitors, sourcing, and margins • Promoted Listings Standard and Advanced; campaign monitoring and optimization • ROAS, CTR, impressions, clicks, ad spend, and conversion analysis 𝗧𝗢𝗢𝗟𝗦 & 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 Shopify | eBay Seller Hub | ZIK Analytics | Terapeak | AutoDS | InkFrog | ParcelPanel | 17TRACK | Google Sheets | Excel | Slack | Discord | CommsLayer | Trello 𝗪𝗛𝗬 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘? I focus on reliable execution, proactive follow-ups, and clear reporting. You get someone who understands both marketplace optimization and the operational details behind a growing online store. 𝗟𝗘𝗧'𝗦 𝗗𝗜𝗦𝗖𝗨𝗦𝗦 𝗬𝗢𝗨𝗥 𝗦𝗧𝗢𝗥𝗘 Looking for a long-term eBay Account Manager, Shopify Store Manager, or E-Commerce Operations Manager? Send me your store details and your biggest challenge. Let's discuss how I can help.