Mary Grace R.

I have been in the IT field for 7+ years, gaining valuable experience in different systems and applications, alongside 3 years of customer service expertise. My passion lies in assisting Project Managers with efficient project management, ensuring adherence to time frames and budgets that drive revenues for companies. Experienced in: • Planning, Implementation, Coordination and Escalations • Streamlining work processes • Monitoring and End of Day project status reporting • Training new hires on the use of project management tools and day-to-day project tasks • Customer service (chat, email, and phone support) • Service Request ticket creation • Order/Shipment Tracking Worked in the fields of: • Business Management • Customer Service (BPO) • Medical Skills: • Communication • Organization • Time Management • Problem-solving • Leadership Tools and Software used: • Quickbase • ERP/ES Oracle • Sharepoint • MS Outlook • MS Teams • MS Excel Intermediate • MS Powerpoint • Google Workspace (Drive, Sheets, Docs, Slides) • Connectwise Manage/Connectwise Automate Certifications completed: • Agile Foundations • Excel Advanced Formulas and Functions • Learning Asana • Learning Gantt Charts • Become a Project Manager • Project Management Foundations • Project Management Solving Common Project Problems As a professional with a proven track record of delivering exceptional results, I am dedicated to leveraging my expertise and skills to propel your projects to new heights. With a strong focus on client satisfaction and an unwavering commitment to excellence, I am confident in my ability to exceed your expectations. Let's collaborate on your next project and witness firsthand the value I can bring to your organization.