Gabriela M.

Customer operations professional with experience in permit coordination, inspection scheduling, case management, collections, and compliance-related workflows across home services, legal support, and fintech environments. I've supported customers, partners, and internal teams in fast-paced roles that require accuracy, follow-through, and strong communication. At Remitly, I managed customer complaints, reviewed account activity, resolved 400+ monthly transaction errors, and coordinated with partners to help reduce fund release times by 2 days. I also supported risk-related casework and high-volume issue resolution in regulated processes. At Shelton Plumbing, I supported collections efforts and helped recover approximately $40,000 through strategic follow-up and account resolution. More recently, at Landry Mechanical, I supported customer service operations and later assisted with permit and inspection workflows, including pulling permits, coordinating inspections, handling documentation, and following up with customers and local departments to help move permits toward closure. I'm bilingual in English and Spanish and known for staying organized, adapting quickly to new systems, and keeping complex workflows moving from intake to resolution.