Arianna Carolina B.
Trust and Safety | Content Moderator Expert | Management Operations
With over 9 years of hands-on experience in the BPO industry, I've had the incredible opportunity to contribute my skills to powerhouse organizations like ALM Leasing and rentals, Twitch, Epic Minigames, MLB, Roblox, Union Telecard, Zigazoo, and Starz! 🌟 My journey has been a rollercoaster of learning and growth, all centered around a dedicated commitment to ensuring the utmost customer satisfaction. Throughout my career, I've navigated the dynamic landscapes of customer service and content moderation, from engaging with MLB's passionate fanbase to moderating the vibrant Roblox community. I've managed telecommunications intricacies with Union Telecard, delved into content complexities at Zigazoo, and added a touch of entertainment magic with Starz. 🚀 Dedicated to providing top-notch care, I thrive on identifying customer needs and delivering effective solutions with a smile! 🌐 Fluent in two languages, I bring a bilingual touch to my work, combining it with a strong work ethic and enthusiasm. On top of this, I hold a bachelor's degree in international business, further enriching my strategic approach to industry challenges. Now, I'm eager to embark on the next chapter, ready to bring my wealth of experience to a new team and contribute to its success and growth! 🌱👋
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $55
Billed in all: $19,267$19k
$55 in the last 6 months
Earnings, last 30 days
Skill rankings: Top 40% in Supervision
Ranked by MRR among everyone on Upwork with the skill.
- #155Supervision392 freelancers · 🇩🇴 #13Top 40%🇩🇴#13 of 23
- #640Ticketing System1,296 freelancers · 🇩🇴 #42Top 49%🇩🇴#42 of 86
- #698BPO Call Center1,567 freelancers · 🇩🇴 #70Top 45%🇩🇴#70 of 141
- #1,580Spanish3,288 freelancers · 🇩🇴 #133Top 48%🇩🇴#133 of 235
- #1,912Customer Satisfaction3,986 freelancers · 🇩🇴 #79Top 48%🇩🇴#79 of 134
- #1,965Business Operations4,003 freelancers · 🇩🇴 #13Top 49%🇩🇴#13 of 19
- #6,504Email Communication14,123 freelancers · 🇩🇴 #128Top 46%🇩🇴#128 of 223
- #13,486Administrative Support27,852 freelancers · 🇩🇴 #138Top 48%🇩🇴#138 of 228