Katherin M.

I help founders, course creators, and growing teams turn fragmented operations into clear, repeatable systems through process improvement, workflow design, documentation, implementation, and operational coordination. I’m a Business Operations Manager with 9+ years of experience across retail operations, customer operations, SaaS environments, startups, remote service businesses, and online course support. What I Can Help With: ✅ Business Operations & Process Improvement ✅ Process Mapping & Workflow Design ✅ SOP, SLA & Operations Documentation ✅ CRM & Service Delivery Workflows ✅ Operational Data Cleanup & Migration ✅ Reporting & Operational Visibility ✅ Project & Implementation Coordination ✅ System Implementation & User Adoption ✅ Practical Workflow Automation ✅ Course Operations & Webinar Support ✅ Participant Communication, Reminders & Follow-Up ✅ Community and Post-Event Coordination For course creators, coaches, and education businesses, I can support the operations behind online programs—from participant registration and reminder flows to webinar coordination, live-session moderation, learner communication, WhatsApp Community support, material distribution, and post-event reporting. Tools & Platforms: ClickUp | Notion | Google Workspace | Microsoft Excel | Slack | Make | n8n | CRM, Field Service & Operations Management Platforms Industries I’ve Worked With: Retail & Consumer Businesses SaaS & Technology Service-Based Businesses Agriculture & Field Services Startups & Remote Teams Online Course & Education Businesses If your business has scattered processes, unclear ownership, inconsistent follow-ups, or operational data that needs to be organized, send me a message. I’d be happy to learn about your current workflow and discuss how I can help improve it 🤝