John Michael G.

Customer Support & Data Steward | CRM, Data Quality & Client Experience Expert Hi there! I’m John Michael, a results-driven Customer Support and Data Steward professional with over 3 years of experience supporting customers and managing high-quality, compliant data. I currently work as a Data Steward at Veeva Systems Inc. (since September 27, 2023), where I help ensure data accuracy, consistency, and security across organizational platforms. I collaborate with cross-functional teams to implement data governance best practices and support compliance-focused initiatives. I specialize in bridging the gap between **customers, systems, and data**, making sure issues are resolved efficiently and information remains reliable. What I Bring to the Table * Hands-on experience with CRM tools and case management * Strong knowledge of data governance, data accuracy, and compliance * Proven ability to handle high-volume tasks and detailed workflows * Clear, professional written and verbal communication * Experience supporting quality checks and team coordination Professional Experience *Data Steward – Veeva Systems Inc. (September 27, 2023 – Present) Ensuring data accuracy, consistency, and security; supporting governance standards; serving as Team Coordinator and Back-up Quality Checker. Associate Customer Support Representative – Tech Mahindra Resolved customer issues through multi-channel support while maintaining data privacy and customer satisfaction. Tools & Skills * Customer Relationship Management (CRM) * Data Stewardship and Quality Assurance * Issue Resolution and Client Support * Microsoft Office and Workflow Coordination * Documentation and Case Logging Why Clients Choose Me I am detail-oriented, dependable, and process-driven. I take ownership of tasks, follow instructions carefully, and consistently deliver accurate, high-quality results. Clients value my reliability, communication, and commitment to protecting data integrity. If you are looking for someone who can manage your data accurately, support your customers professionally, and follow compliance standards, I would be glad to work with you.