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Fifa Ines Cindy Lynda A.

Fifa Ines Cindy Lynda A.

Bilingual (Fr/En) Customer Support for Calls/Chats - Virtual Assistant

I've spent the last few years doing the kind of work that keeps things running behind the scenes. As a direct assistant to a CEO in the digital marketing space, I managed agendas, coordinated live webinars, organized seminars and events, handled administrative documentation, and made sure operations moved smoothly day to day without being micromanaged. Since 2024, I've been working remotely for a Canadian automotive company (Auto Primo, Laval) where I handle inbound and outbound calls, appointment scheduling, administrative tasks, and I also train and onboard new reception staff. I'm good problem solving skill, ability to work in a fast-paced environment demanding strong organisational. I'm result-oriented professional, technical and interpersonal skills. I'm is highly motivated, results-driven, and has excellent communication skills. My skills include: Outbound Telemarketing, Telesales Solutions, Customer Care Services, bilingual Contact Center Support, Dedicated Phone Support, Live Chat Assistance, Strategic Cold Calling, Virtual Assistant Services, Accurate Transcription. Use of CRM, Data Entry and many others. Fully bilingual French/English. Comfortable with Google Workspace, Microsoft Office, Slack, Trello, Zoom, and most CRM tools. I work with autonomy, I meet deadlines, and I communicate clearly. If you want someone you can trust to handle the backend while you focus on what matters. Let's talk. Embarquons donc pour la croissance de votre Business.

🇧🇯Abomey-Calavi, Benin$6/hr100% JSSSince May 2022

Earnings and projects

MRR
$973

Last 6 months ÷ 4.1 months active (since Jul 2026)

World#49,529 / 412k
🇧🇯Country#31 / 342
Revenue, last 30 days
$1k

Last 6 months: $4k

World#41,101 / 412k
🇧🇯Country#28 / 342
Total earnings
$4k

Billed in all: $4.3k

World#273,137 / 412k
🇧🇯Country#225 / 342
Per project
$4k

$4k in the last 6 months

World#42,793 / 412k
🇧🇯Country#22 / 342
Projects, last 6 months
1

Across 2 contracts

50% fixed50% hourly
World#128,092 / 412k
🇧🇯Country#116 / 342
Projects in all
1

Across 2 contracts

50% fixed50% hourly
World#360,671 / 412k
🇧🇯Country#325 / 342

Earnings, last 30 days

$4.3k+$1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$3k$4k$5kOct 8Oct 23Nov 7

Skill rankings: Top 8% in Proofreading

Ranked by MRR among everyone on Upwork with the skill.

  1. #102Customer Service Training470 freelancers · 🇧🇯 #2Top 22%
  2. #177Social Customer Service1,137 freelancers · 🇧🇯 #2Top 16%
  3. #211French2,610 freelancers · 🇧🇯 #10Top 8%
  4. #233Call Center Management1,271 freelancers · 🇧🇯 #1Top 18%
  5. #395Customer Care2,153 freelancers · 🇧🇯 #1Top 18%
  6. #784ChatGPT5,588 freelancers · 🇧🇯 #2Top 14%
  7. #802Telemarketing4,857 freelancers · 🇧🇯 #3Top 17%
  8. #861Customer Satisfaction3,986 freelancers · 🇧🇯 #3Top 22%