Yumna M.

I help SaaS startups and growing businesses manage projects, improve customer success, and deliver seamless onboarding experiences. Years of experience in AI Project Management, Customer Success, and Onboarding, I bridge the gap between customers, teams, and technology to keep projects organized and moving forward. I’ve worked across SaaS, FinTech, EdTech, Ecommerce, and service-based businesses, supporting everything from project coordination and software implementation to customer onboarding and relationship management. My focus is simple: keep projects on track, customers successful, and teams aligned. Key Skills: ✔️ AI Project Management ✔️ Customer Onboarding & Training ✔️ Project Coordination & Delivery ✔️ Client Relationship Management ✔️ Technical Support & Issue Resolution ✔️ Process Optimization ✔️ Software Implementation ✔️Crisis Management: ✔️ Customer Retention & Adoption ⚙️ Tools & Platforms: ✔ Project Management: Proficient in Asana, ClickUp, Bitrix2, Notion and Trello ✔ Team Collaboration: Expert with Google Suite, Slack, Microsoft Teams, Zoom, and Egnyte, Jira ✔ CSM: Gainsight, Vitally, or similar ✔ CRM & Client Communication: Skilled with Salesforce, RingCentral, Hubspot, Zendesk, JustCall, Meta, and Manatal ✔ Time Management: Efficient with Calendly, Hubstaff & Bookings ⚙️ Industries: ✔ SaaS ✔FinTech ✔EdTech ✔Ecommerce ✔ Professional Services ✔Subscription Businesses ✔Agencies ✔Startups 🌸Give me the opportunity, and I’ll exceed your expectations!