Wesley B.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Innovative, energetic, and solutions-oriented Developer with extensive business experience. Proven track record of reducing operating expenses and increasing organizational efficiency and effectiveness. Skilled at defining strategic and operational objectives with executive management and executing the objectives organization-wide. Possess excellent communication, leadership, analytical and problem-solving skills with a strong focus on customer and employee satisfaction.  Account Management  Asset Management  Budget Forecasting & Planning  Contract / Vendor Management (on/offshore)  DevOps CI/CD  Mobile Device Management (MDM)  Performance Management / Metrics  Project / Program Management (Agile/SAFe)  Service Desk / Technical Support Management  Strategic Business Planning  Systems Analysis  System Administration & Monitoring  ITIL® Management Disciplines (Application, Change, Event, Incident, Problem, Service-level, Release & Deployment, Supplier, etc.) EXPERIENCE ServiceNow Developer & Architect Boeing/Jeppesen, 2015 – Current  The Lead Architect and Developer. Responsible for requirements gathering, implementation, "Go Live," and continued oversight and development of the ServiceNow Platform. Starting from the Dublin release to the current Rome release managing both onshore and offshore Developer Teams using Agile/SAFe Project Management. Developing custom configurations for Incident, Change, Problem, Release, Certificate, Supplier, Security, and Demand Management modules. The main Administrator for all Discovery and CMDB activities. Assist with Event Management and Service Mapping activities. Assisted in multiple integrations (e.g., AWS, Azure, Oracle, Nagios, AppDynamics, SCCM, Kubernetes, Salesforce, etc.)  Collect, analyze and present monthly company product portfolio KPIs, application performance metrics, and SLAs to senior management.  Assist Certificate Management in maintaining renewals and distributing new SSL Certificates.  Assist in PagerDuty daily Administration and integration of users, groups, and business services between PagerDuty and ServiceNow. KEY ACCOMPLISHMENTS:  Automated incident creation and support team paging from events or alerts via various applications or business services monitored by one or more following: Azure OMS/AppInsights, AWS, AppDynamics, Nagios, Microsoft SCCM, Kubernetes, and others.  Completed the integration of the Oracle ERP System's HR employee and company customer databases to ServiceNow.  Established real-time application (business service) availability/uptime metrics within the platform,mobile device alerting and status to senior leaders or critical stakeholders during a major incident.  Created a Certificate Management renewal request form to gather multiple values and then updated the main workflow that would otherwise require user licensing. This module also resolved reoccurring customer-facing expired SSL certificates, which potentially caused major customer impact or operational delays.  The key person in architecting the entire platform for the last six years.  The primary Developer for most ITSM modules with custom configurations and numerous custom modules extended from existing ServiceNow tables. * Account Management * Asset Management * Budget Forecasting & Planning * Contract / Vendor Management (on/offshore) * DevOps CI/CD * Mobile Device Management (MDM) * Performance Management / Metrics * Project / Program Management (Agile/SAFe) * Service Desk / Technical Support Management * Strategic Business Planning * Systems Analysis * System Administration & Monitoring