Dhruva J M.

Experienced Senior Business Intelligence Support Engineer with a genuine passion for troubleshooting and providing exceptional support for enterprise BI solutions. With over 10 years of hands-on experience, my primary focus has been on ensuring client success and delivering high-quality solutions. As a detail-oriented Senior Support Engineer, I possess a strong drive to tackle complex problems head-on and possess the ability to lead or collaborate with clients in the planning, design, and implementation of BI solutions, including configuration and administration. Furthermore, I excel in mentoring and coaching clients as well as team members within the client success team, leveraging my extensive knowledge and skills acquired through previous problem-solving cases and years of experience in the field. My dedication to continuous improvement and professional growth enables me to offer superb analytical and computer skills to organizations, helping them expand their client base and achieve their growth objectives. In my current role, I have been recognized for attaining a top company-wide quality satisfaction rating of over 99%, reflecting my commitment to delivering excellence in all aspects of my work. Additionally, I successfully reduced client wait time by 20% and significantly enhanced client satisfaction ratings by more than 50% within a single quarter, showcasing my ability to drive positive results and elevate the customer experience.