Catrecia Aubrey P.

5+ YEARS OF EXPERIENCE | PROACTIVE SUPPORT | RESULTS-DRIVEN EXECUTION Need someone who takes initiative, solves problems, and keeps things moving without constant supervision? I'm here to help. I'm a tech-savvy, proactive professional with 5+ years of experience across Customer Experience, Customer Success, Quality Assurance, Student Development, Property Management, and Business Operations. I go beyond completing tasks. I take ownership, learn quickly, adapt to new systems, and look for ways to improve workflows, support customers, and help businesses operate more efficiently. HOW I CAN SUPPORT YOUR BUSINESS: • Executive & Administrative Support — Task coordination, documentation, research, reporting, and daily operations. • Customer Success & Communications — Inbound and outbound calls, email and chat support, customer follow-ups, issue resolution, escalations, and relationship management. • Quality Assurance & Process Improvement — Quality audits, performance monitoring, workflow testing, identifying gaps, and maintaining service standards. • Business Operations — Lead research, database management, onboarding coordination, progress tracking, and workflow organization. • Property Management — Tenant communication, maintenance coordination, leasing administration, and property records. • Student Success & Development — Outbound student calls, engagement, follow-ups, inquiry handling, and student support. TOOLS & TECHNOLOGY: - CRM & Project Management: Salesforce, Freshdesk, Mondaycom - Property Management: AppFolio, RentRedi, Click2Mail - Productivity: Google Workspace, Google Sheets, Google Forms, Microsoft Office, Excel, Word, Microsoft Forms - Communication: RingCentral, Microsoft Teams, Slack, Zoom, WhatsApp, QuickTalk - Creative & Other Tools: Canva, Launch27, online databases, and web-based platforms I'm tech-savvy, comfortable with new software, and quick to learn unfamiliar tools and workflows. WHY WORK WITH ME? ✓ Proactive, resourceful, and comfortable working independently ✓ Detail-oriented with a quality-focused mindset ✓ Strong communication and problem-solving skills ✓ Adaptable to changing priorities and fast-paced environments ✓ Accountable, organized, and focused on delivering quality work I'm looking for an opportunity to become a trusted part of your team, support your business goals, and contribute to its long-term growth. If you need someone who takes ownership, communicates well, and focuses on solutions rather than waiting for instructions, let's connect. My goal is to take work off your plate, improve efficiency, and help your business move forward.