Ferry A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With over 9 years of experience in Virtual Assistance, E-Commerce Operations, and Customer Support, I help online businesses deliver exceptional customer experiences while keeping backend operations running smoothly and efficiently. I specialize in managing customer support through chat, email, and phone, while also handling the operational side of e-commerce including order management, fulfillment coordination, shipment tracking, refunds, escalations, fraud verification, returns, and general store operations. I’m experienced working in fast-paced environments where attention to detail, communication, and problem-solving are essential. Highly proficient in e-commerce and support platforms: ✔ Shopify✔ BigCommerce✔ Sellercloud✔ Amazon Seller Central✔ Gorgias✔ Zendesk✔ Front✔ WooCommerce✔ Etsy✔ Recharge✔ Loop✔ Richpanel✔ HubSpot✔ Zoho✔ ReturnGO✔ Google Workspace I’m highly organized, dependable, detail-oriented, and a fast learner who adapts quickly to new systems and processes. My goal is to help businesses improve customer satisfaction, streamline operations, and create efficient workflows that support long-term growth. Excited to help grow your business!